We offer indoor and outdoor furniture for homes, hotels, resorts, restaurants and commercial spaces. Our range includes outdoor sofa sets, sun loungers, daybeds, balcony sets, dining sets, side tables, bar stools, cabanas and parasols.

Our head office and showroom are located on 15th Street, Al Qusais Industrial Area 4, Dubai. Contact us before visiting to confirm opening hours and whether the pieces or samples you would like to see are available.

Yes. Share your balcony measurements and a few photographs with our team. We can help you explore a balcony furniture set or a chair and table combination that leaves enough room to move around comfortably.

Yes. We work with hospitality and commercial clients on furniture requirements for dining areas, lounges, terraces, pool decks and other guest spaces. Send us your quantities, layout, specifications and preferred delivery date to discuss your project.

Customisation is available on selected designs. Depending on the product, options may include dimensions, upholstery, frame finishes and materials. We will confirm the available options, price and estimated lead time before you approve the order.

Contact us to check sample availability for your chosen product. Reviewing a physical sample can help when comparing colours, textures and finishes, as these may appear differently on a screen.

The best choice depends on where the furniture will be placed, how often it will be used and how much maintenance you prefer. Ask us about material options for your particular setting, including exposed terraces, shaded gardens and coastal properties.

No. Indoor and outdoor products have different specifications. Always check the intended use of the item you are considering. If the furniture will be exposed to sun, rain, humidity or salt air, let our team know before ordering.

Check the overall length and width, including the space needed when the backrest is reclined. Allow room beside the lounger for access and a side table. If you are arranging several sun loungers, share your layout so we can help you review the spacing.

This depends on the product. Included cushions and accessories should be listed in the product description or quotation. Decorative items shown in photographs are not included unless expressly stated.

Please send us photographs, measurements and any original order details. We will check whether replacement sun lounger cushions, sofa cushions or suitable upholstery options are available for your furniture.

For products available to purchase online, select your preferred options, add the items to your cart and complete checkout. For custom furniture, bulk quantities or project enquiries, contact our team for a quotation.

Please check dimensions, finishes, quantities and delivery details before confirming your order.

Available payment methods are displayed at checkout. For custom or project orders, the quotation will state the payment schedule, any deposit required and when the remaining balance is due.

Yes. Email your product selections or project requirements to info@leisureandshade.com. Include quantities, delivery location, preferred finishes, and your target completion date.

Contact us as soon as possible. Changes depend on the order’s status, material commitments, and whether production or dispatch has begun. We will confirm any changes to the price or delivery schedule before proceeding.

Our confirmed delivery coverage is the United Arab Emirates.

For delivery outside these areas or to another GCC country, contact us before placing an order so we can confirm availability, transport charges, and any import arrangements.

Estimated lead times are:

· In-stock furniture: 5-7 working days.

· Pre-order furniture: 6 TO 10 WEEKS

· Accent Chair: 8-12 working days

Your product page or quotation will identify the applicable estimate. For time-sensitive projects, please discuss your required date with us before ordering.

Delivery charges are shown at checkout or in your quotation before payment. Charges may depend on location, order size and access requirements. Any free-delivery offer will state its qualifying conditions.

Assembly and installation arrangements depend on the product and delivery location. Your order or quotation will specify whether these services are included and identify any additional charges.

Measure doorways, lifts, staircases and access routes, as well as the space where the furniture will be placed. Tell us in advance about building permits, restricted delivery hours, stairs or other access limitations.
Please also arrange for someone authorised to receive the order.

You can share your preferred date with our team. A requested date is only confirmed once we have checked availability and agreed it with you in writing.

Eligible standard items may be returned under the conditions and timeframe set out in our Return Policy. Custom-made and personalised items have different conditions. Please read the policy before placing your order.
These conditions do not remove your rights where goods are defective, damaged or not as agreed.

Contact us immediately. Cancellation options depend on whether materials have been committed or production has started, together with the terms agreed before purchase. See our Cancellation Policy for details.

Contact info@leisureandshade.com with your order number, a description of the issue and photographs where possible. Keep the packaging if practical and do not use an item that appears unsafe.

We will assess the issue and arrange the appropriate remedy. A delivery signature does not remove your rights concerning defects discovered later.

Applicable warranty periods and coverage are stated on the product page, warranty document or quotation.
Warranty coverage: [insert confirmed periods and coverage by product category].
Keep your order confirmation or invoice as proof of purchase. Any commercial warranty is additional to your applicable legal rights.

Follow the care instructions supplied with your furniture. Cleaning methods and protective measures depend on the frame, fabric and finish. Ask us for product-specific guidance before using cleaning chemicals, treatments or pressure-washing equipment.

Email info@leisureandshade.com with your order number and enquiry. Including photographs or measurements where relevant will help us understand what you need.