Shipping policy
At Leisure & Shade, we coordinate delivery of indoor and outdoor furniture with care. This policy explains our delivery locations, estimated lead times, charges and customer responsibilities before delivery.
1. Where We Deliver
We deliver within the United Arab Emirates.
For remote locations, GCC countries or international destinations, please contact info@leisureandshade.com before placing an order. We will confirm whether delivery is available and provide a written quotation for the applicable transport, handling and customs arrangements.
2. Delivery Lead Times
Delivery lead times depend on product availability, quantity, selected finishes and whether the furniture is in stock or made to order.
Our estimated lead times are:
- In-stock furniture: 5 to 7 working days.
- Accent chairs: 8 to 12 working days.
- Pre-order or made-to-order furniture: 6 to 10 weeks.
The product page, quotation or order confirmation will state the applicable estimated lead time for your order.
Large hospitality orders, custom furniture, specialised materials and custom finishes may require additional production or delivery time. We will inform you of any known additional lead time before your order is confirmed.
Working days are Monday to Saturday, excluding UAE public holidays.
3. Delivery Charges
Standard delivery within the UAE is free for orders above AED 500.
An AED 150 delivery charge applies to orders below AED 500.
Additional charges may apply for remote locations, restricted-access properties, specialist lifting, additional manpower, parking restrictions or other special handling requirements. Any additional charge will be explained and agreed before the service is arranged.
4. Scheduling Your Delivery
Once your order is ready, our team or delivery partner will contact you to arrange delivery.
Please provide an accurate delivery address, working contact number and any information needed to access the property. An authorised adult must be available to receive and inspect the furniture.
You may request a preferred delivery date; however, it is confirmed only once agreed by Leisure & Shade in writing.
If your order is required for an opening, event or project handover, please discuss your deadline with us before placing the order. Estimated delivery dates are not guaranteed unless expressly confirmed in writing.
5. Preparing Your Property
Before delivery, please ensure that the furniture can pass safely through all entrances, corridors, lifts, staircases and other access points.
You are responsible for arranging any required building permits, loading-bay access, security clearance and approved delivery times.
Please notify us in advance of stairs, restricted parking, narrow access, lift limitations or other site conditions that may affect delivery.
The delivery route and installation area must be clear and safe. Our team may postpone delivery or installation where conditions are unsafe or access is unsuitable.
6. Assembly and Installation
Your product listing, quotation or order confirmation will specify whether assembly and installation are included.
Delivery does not automatically include wall or floor fixing, electrical work, plumbing, structural modifications, specialist lifting or removal of existing furniture unless these services have been expressly agreed in writing.
For furniture requiring anchoring or specialist installation, including selected parasols and cabanas, please confirm site requirements with our team before delivery.
7. Rescheduling and Unsuccessful Deliveries
If you need to change a confirmed delivery appointment, please contact us as soon as possible.
If delivery cannot be completed because no authorised person is available, access is unsuitable, permits have not been arranged or the site is unsafe, we will contact you to arrange another delivery date.
Any redelivery, waiting-time, storage, lifting or additional handling charge will be disclosed and agreed before a new appointment is scheduled.
8. Delayed Collection and Storage
If your furniture is ready but you are unable to receive it on the agreed date, please notify us promptly.
Any short-term storage arrangement is subject to available space and written confirmation from Leisure & Shade. Where storage, handling or delayed-delivery charges apply, these will be quoted and agreed before they are charged.
9. International Deliveries
For deliveries outside the UAE, your quotation will state the destination, transport arrangement, estimated lead time and whether unloading, assembly or installation is included.
Unless otherwise stated in writing, import duties, local taxes, customs-clearance charges and destination-country fees are payable by the customer.
Customs inspections, port procedures and destination-country requirements may affect delivery timing.
10. Delivery Delays
If we become aware of a material delay, we will contact you with the available information and a revised estimated delivery date.
Production changes, supplier delays, transport disruption, severe weather, customs procedures, public holidays and events outside our reasonable control may affect delivery schedules.
Nothing in this policy removes any cancellation, refund or other rights available under applicable law.
11. Checking Your Furniture on Arrival
Please inspect your furniture when practical and notify the delivery team of any visible damage, missing items or incorrect products.
If you discover an issue after delivery, email info@leisureandshade.com as soon as reasonably possible with:
- Your order number.
- The affected product.
- A description of the issue.
- Photographs of the item and packaging, where available.
Please keep the packaging where practical until the issue has been assessed. Do not use furniture that appears damaged or unsafe.
Signing a delivery receipt does not remove your rights in relation to hidden defects or other valid claims.
12. Missing, Damaged or Incorrect Deliveries
If a scheduled delivery does not arrive, please contact us so that we can investigate with the delivery team.
Where an order is confirmed as lost in transit before delivery, we will arrange an appropriate replacement or refund.
For damaged, defective or incorrectly supplied furniture, please refer to our Return and Refund Policy.
13. Contact Us
For delivery enquiries, access requirements or scheduling assistance, contact:
Leisure & Shade
Email: info@leisureandshade.com
Please include your order number so we can assist you promptly.
