Privacy policy
1. Who We Are
LEISURE & SHADE GENERAL TRADING L.L.C., trading as Leisure & Shade (“we”, “us”, “our” or “Leisure & Shade”), is responsible for personal information collected through our website and customer services.
Registered address: 15th Street, Al Qusais Industrial Area 4, Dubai, United Arab Emirates
Privacy contact: info@leisureandshade.com
This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, request a quotation, purchase products, create an account or contact our team.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Contact information, such as your name, email address and telephone number.
- Billing, delivery and installation addresses.
- Order information, including selected products, quantities, prices, payment status and transaction references.
- Information provided for quotations, custom-made furniture, product specifications, delivery planning or installation.
- Account information, if you create an account with us.
- Messages, feedback, complaints, warranty claims and after-sales enquiries.
- Technical and usage information, such as IP address, browser type, device information and website activity, collected through cookies and similar technologies.
- Marketing preferences and consent choices, where applicable.
Please do not send personal information that is unnecessary for your enquiry. If you provide another person’s contact or delivery details, you must ensure that you are authorised to share that information with us.
3. How We Use Your Information
We may use your personal information to:
- Respond to enquiries and prepare quotations.
- Process orders, payments, production, delivery and installation arrangements.
- Communicate with you about your order, delivery, warranty or after-sales support.
- Manage custom furniture specifications and approved designs.
- Maintain customer accounts and business records.
- Comply with legal, accounting, tax and regulatory obligations.
- Protect our business, website, customers and systems from fraud, misuse or security threats.
- Improve website performance and customer experience, where permitted by law.
- Send marketing communications where you have provided any required consent.
We process personal information only where permitted by applicable law, including where necessary to perform a contract, comply with a legal obligation, protect legal rights or where you have provided consent.
4. Payments
Available payment methods may include Tabby, Tamara and online card payment.
When you choose a payment method, the relevant payment provider may collect and process your personal and payment information under its own privacy policy, terms and security procedures. We may receive information such as payment confirmation, payment status, instalment status and transaction references.
Please do not send full payment-card details, passwords, PINs or security codes by email, WhatsApp or enquiry forms. Our team will not ask you to provide these details through those channels.
5. Shopify and Other Service Providers
Our online store uses Shopify to provide website hosting, e-commerce functions, checkout services and order management. Information needed to operate the store and process purchases may be shared with Shopify.
We may also share relevant information with trusted service providers involved in:
- Payment processing
- Delivery, logistics and installation
- Customer support and after-sales service
- Website hosting, maintenance and security
- Email communications and marketing, where applicable
- Professional, legal, accounting or insurance services
We share only the information reasonably necessary for the relevant service or legal purpose.
Shopify may also process information under its own privacy practices for certain services or features. You can read Shopify’s Privacy Policy at:
https://www.shopify.com/legal/privacy
6. Cookies and Similar Technologies
We use cookies and similar technologies to support essential website functions, such as keeping products in your cart, maintaining checkout sessions and protecting website security.
Where enabled, we may also use optional analytics, functionality or advertising technologies to understand website performance and improve our marketing. Where required by law, we will request your consent before using non-essential cookies or similar technologies.
You may manage available choices through our cookie banner or cookie-preference settings, where available. You may also change your browser settings to restrict cookies, although some website features may not function properly.
7. Marketing Communications
Where marketing communications are offered and legally permitted, we will obtain any consent required by law and provide a clear way to withdraw it.
You may unsubscribe from marketing emails through the unsubscribe link in the message or by contacting us at info@leisureandshade.com.
Please note that unsubscribing from marketing communications will not stop essential transactional messages, such as order confirmations, delivery updates, warranty communications or responses to customer-service enquiries.
8. Disclosure of Information
We may disclose personal information where necessary to:
- Deliver products and services you have requested.
- Process payments and manage orders.
- Comply with applicable laws, regulations or valid requests from authorised authorities.
- Protect our legal rights, property, customers, employees or business operations.
- Establish, exercise or defend legal claims.
- Support a business restructuring, sale, merger or transfer of assets, where permitted by law.
We will not use personal information for unrelated advertising, audience matching or other optional purposes unless this is described in this policy and supported by the permissions required by law.
9. International Processing
Some of our service providers, including Shopify and payment providers, may process personal information outside the United Arab Emirates.
Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable data-protection laws and appropriate safeguards.
10. Information Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Processing and fulfilling orders.
- Providing warranty, repair and after-sales support.
- Maintaining legal, accounting and tax records.
- Managing customer accounts and enquiries.
- Resolving disputes and enforcing our agreements.
- Meeting security and fraud-prevention requirements.
When information is no longer required, we will delete, anonymise or securely archive it, subject to applicable legal obligations.
11. Information Security
We use reasonable organisational, technical and administrative measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system is completely secure. Please keep your account credentials confidential and contact us promptly if you believe your account has been accessed without authorisation.
12. Your Rights
Subject to applicable law, you may have the right to:
- Request information about how we process your personal information.
- Request access to or a copy of your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion, restriction or cessation of processing in certain circumstances.
- Request transfer of your information where applicable.
- Withdraw consent where processing is based on consent.
- Raise a complaint with the competent data-protection authority.
To make a request, contact us at info@leisureandshade.com. We may need to verify your identity before processing your request.
13. External Websites
Our website may contain links to external websites or services. These websites operate independently and are responsible for their own privacy practices. We encourage you to read their privacy policies before providing personal information.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technologies, service providers or legal obligations.
The latest version will always be published on this page with its updated date. Where required by law, we will provide additional notice or obtain consent before material changes take effect.
