Terms of service
Last updated: 3 November 2026
These Terms of Service govern your use of the Leisure & Shade website and any purchase made through it. By using our website or placing an order, you agree to these Terms.
1. About Us
This website is operated by LEISURE & SHADE GENERAL TRADING L.L.C., trading as Leisure & Shade (“Leisure & Shade”, “we”, “us” or “our”).
Business address: 15th Street, Al Qusais Industrial Area 4, Dubai, United Arab Emirates
Email: info@leisureandshade.com
In these Terms, “you” and “your” refer to the person or organisation using our website or placing an order.
2. Using Our Website
You must be legally able to enter into a binding contract to place an order. If you place an order on behalf of a company or other organisation, you confirm that you are authorised to do so.
You must provide accurate contact, billing and delivery information. You must not misuse the website, interfere with its security or use it for unlawful, fraudulent or unauthorised purposes.
3. Product Information
Please review product descriptions, dimensions, materials, intended use, care requirements and included components before placing an order.
Product photographs may include accessories, styling items or furniture that are not included unless expressly stated.
Screen settings, lighting and photography can affect how colours appear. Natural materials, including wood, rattan, stone and woven materials, may vary in grain, pattern, texture and tone.
These natural variations do not permit us to supply goods that materially differ from the agreed description, specification, drawing or approved sample.
4. Prices and Payment
Prices are shown in the currency identified on the website or quotation. Applicable taxes, delivery costs and other charges will be disclosed before payment is completed.
Payment must be made through an available checkout method or in accordance with the arrangements stated in your quotation or order confirmation.
For custom, project or trade orders, the agreed quotation may include deposits, payment stages, production terms and the balance due.
If we identify a pricing, product-description or availability error affecting your order, we will contact you as soon as reasonably possible. We will not charge an increased price without your agreement. If the order cannot proceed, any payment received for the affected item will be refunded.
5. Order Acceptance
Submitting an order is an offer to purchase the products from Leisure & Shade.
An automated order acknowledgement confirms that we have received your request; it does not confirm acceptance of your order.
Your order is accepted only when we send written confirmation of the products, price, payment status and applicable delivery arrangements.
If we cannot accept an order due to availability, payment authorisation, pricing error or another reasonable issue, we will notify you and refund any payment received for the unavailable or cancelled item.
6. Custom, Made-to-Order and Project Orders
Custom, made-to-order and project orders are based on the specifications approved in writing, including dimensions, materials, finishes, quantities, drawings and any agreed samples.
Please review all approved details carefully before confirming your order. Production will begin after required approvals and payments have been received.
Any requested change or cancellation must be submitted in writing and is subject to our written acceptance. Changes may affect the price, production schedule, delivery date or installation arrangements.
Once production has started, custom, made-to-order and personalised items are not eligible for voluntary cancellation, return, refund or exchange due to a change of mind.
For project, hospitality, trade or wholesale orders, the signed quotation, purchase order or project agreement will apply in addition to these Terms. If there is a conflict, the signed project-specific document will take priority, except where applicable law provides otherwise.
7. Delivery and Installation
Our Shipping Policy forms part of these Terms.
Delivery coverage, charges and estimated lead times will be communicated before purchase. An estimated delivery date is not a guaranteed appointment unless expressly confirmed in writing.
Please notify us before delivery of any access restrictions, building permits, delivery-time restrictions, stairs, lift dimensions, loading-bay requirements or specialist-handling needs.
Assembly, installation, wall or floor fixing, electrical work and removal of existing furniture are included only where expressly stated in writing.
8. Receiving Your Order
Please inspect your furniture when practical and report any visible damage, missing items or incorrect products as soon as possible.
Photographs, videos and delivery notes can help us investigate. Signing a delivery receipt does not remove your rights in relation to hidden defects or other valid claims.
Do not use furniture that appears damaged or unsafe.
9. Returns, Exchanges and Refunds
Our Return and Refund Policy forms part of these Terms.
Change-of-mind exchange requests are accepted only for eligible in-stock items and must be submitted within 48 hours of the recorded delivery date and time.
Change-of-mind refunds are not available. Custom-made, made-to-order, personalised, clearance and display items are not eligible for a change-of-mind exchange.
Items that are defective, damaged, incorrectly supplied or materially different from the agreed specification will be assessed in accordance with our Return and Refund Policy and applicable law.
10. Warranty and After-Sales Support
Commercial warranty terms do not replace or limit rights that cannot legally be excluded.
Please follow all supplied care, assembly, maintenance and safety instructions to help preserve the condition and performance of your furniture.
11. Product Use
Use products only for their stated purpose and in accordance with their product specifications.
Indoor furniture must not be used outdoors unless the product description expressly confirms that it is suitable for outdoor use.
Any stated weight limits, installation requirements, operating instructions and safety restrictions must be observed.
12. Website Content and Intellectual Property
Unless otherwise stated, all website content, including text, branding, product names, photographs, designs, graphics and logos, belongs to Leisure & Shade or its licensors.
You may use the website for personal shopping and legitimate business enquiries. You may not copy, reproduce, distribute, modify or use website content for commercial purposes without prior written permission from the relevant rights holder.
13. Responsibility and Consumer Rights
We remain responsible for our obligations under the contract and applicable law.
Nothing in these Terms excludes or limits liability, refunds, repairs, replacements or other remedies where doing so would be unlawful.
We do not exclude responsibility for fraud or any other liability that cannot legally be excluded.
14. Events Outside Our Reasonable Control
We are not responsible for delays or failures caused by events outside our reasonable control, including severe weather, transport disruption, supplier delays, customs procedures, public emergencies, government action or other unforeseen events.
If such an event affects your order, we will notify you and take reasonable steps to minimise disruption. This clause does not remove any legal right to cancellation, reimbursement or another remedy.
15. Privacy
Our Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or place an order.
16. Governing Law and Complaints
These Terms are governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai.
Please contact us first at info@leisureandshade.com so we can try to resolve your concern promptly.
Nothing in these Terms prevents you from referring an eligible matter to the competent courts or consumer-protection authority.
17. Changes to These Terms
We may update these Terms from time to time for future website use and transactions.
The version in force when your order is accepted will apply to that order, unless a change is required by law or agreed with you in writing.
